SHIPPING POLICY

Shipping Time

*The following days include working days and rest days

Region Standard Shipping Express Shipping DHL
United State 13-16 Days 9-10 Days 3-5 Days
Canada 15-19 Days 13-17 Days 3-5 Days
Australia 14-16 Days 12-14 Days
New Zealand 14-17 Days 12-15 Days
Europe 14-17 Days 12-15 Days
Asian 16-18 Days 14-16 Days
America 14-17 Days 12-15 Days

  • Delivery time= Processing time + Shipping time

  • Processing time includes the production time of the product.

  • Production time vary by product type. Common Products require 1-2 days production time, Customized Products take a little longer to produce, usually up to 3-5 days. this time is not included in the delivery time. Thank you for understanding.

Shipping Fee

Standard Shipping Express Shipping DHL
$5.90  $9.90  $14.90 


Shipping Methods

Canvasgiftco different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Our carriers are: 4PX, Yun Express, FEDEX.

The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.

Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

 

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the information tracking page:

https://canvasgiftco.com/pages/track-your-order

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.